Legal
Privacy Policy
Last updated: May 2026
1. Introduction
RG SERVICES PROPERTY LTD (“RGS Properties”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or engage with our services.
By using our website and services, you agree to the practices described in this policy.
2. Information we collect
Personal information
- Full name
- Email address
- Phone number
- Postal address
- Identification documents where required
- Tenancy or booking-related information
Technical information
- IP address
- Browser type and device information
- Website usage data
- Cookies and analytics data
Communication information
- Messages sent through contact forms
- Email correspondence
- Telephone call records where applicable
3. How we use your information
We use your information to:
- Respond to enquiries
- Manage property-related services
- Process bookings or tenancy applications
- Improve our website and services
- Communicate important updates
- Comply with legal and regulatory obligations
- Prevent fraud and unauthorized activities
4. Legal basis for processing
We process personal data under the following lawful bases:
- Consent
- Contractual necessity
- Legal obligations
- Legitimate business interests
6. Data retention
We retain personal data only for as long as necessary to:
- Fulfil contractual obligations
- Meet legal requirements
- Resolve disputes
- Maintain business records
7. Your rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent
- Request data portability
Requests may be submitted through our contact details provided below.
9. Data security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access
- Loss or misuse
- Alteration or disclosure
However, no online transmission or storage system can be guaranteed as completely secure.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
11. Contact information
For any privacy-related enquiries, please contact:
RG SERVICES PROPERTY LTD
Email: info@rgsproperties.co.uk
Regulation
RGS Properties is a member of The Property Ombudsman, a consumer redress scheme, and Propertymark Client Money Protection, a client money protection scheme.