Equality, diversity & inclusion

Our commitment to inclusion

Equality, diversity, and inclusion are fundamental principles that guide how we operate. We strive to create opportunities for people from all backgrounds and ensure our services are accessible and responsive to individual needs.

Our commitment extends across every aspect of our business, including:

• Property management and lettings
• Property sales and acquisitions
• Social and supported housing partnerships
• Customer service and tenant support
• Recruitment and career development
• Supplier and contractor relationships

We continuously review our practices to ensure we promote fairness, remove barriers, and create positive experiences for everyone. Whether you are renting a property, selling your home, investing in real estate, or partnering with us for housing solutions, RGS Properties is a place where everyone is welcome.

Building more inclusive communities

We recognise that housing plays a vital role in creating thriving communities. We are working to:

• Improve accessibility across our services and communications
• Better understand the diverse needs of our customers
• Promote equal opportunities in housing access
• Support vulnerable individuals and families
• Foster inclusive workplaces where employees can thrive
• Engage with local communities to identify and address housing challenges

Through regular consultation and feedback, we continue to develop services that reflect the needs of the communities we serve.

Initiatives and actions

We are committed to creating meaningful change through practical initiatives.

Staff development and training

We provide ongoing learning opportunities to help our teams understand and embrace diversity, equality, and inclusion. Topics may include:

• Disability awareness
• Mental health and wellbeing
• Neurodiversity in the workplace
• Cultural awareness
• Domestic abuse awareness
• Safeguarding and vulnerable persons support
• Inclusive customer service practices
• Equality legislation and best practice

Community engagement

We actively engage with residents, landlords, local authorities, housing associations, and community organisations to better understand the challenges facing diverse groups and to improve our services accordingly.

Inclusive recruitment

We are committed to attracting, developing, and retaining talented people from all backgrounds and ensuring fair and transparent recruitment practices.

Our zero-tolerance approach to discrimination

RGS Properties has a zero-tolerance approach to discrimination, harassment, bullying, and victimisation.

We are committed to creating an environment where everyone is treated with respect regardless of:

• Age
• Disability
• Gender identity
• Gender reassignment
• Marriage and civil partnership status
• Pregnancy and maternity
• Race, ethnicity, or nationality
• Religion or belief
• Sex
• Sexual orientation
• Socio-economic background

We expect the same standards from our employees, contractors, suppliers, and business partners. Discrimination, harassment, bullying, and victimisation are never tolerated at RGS Properties — everyone deserves to be treated with dignity and respect.

Supporting accessibility

We are committed to making our services accessible to all customers by:

• Providing information in accessible formats where possible
• Supporting customers with additional communication needs
• Considering reasonable adjustments when required
• Working to remove barriers that may prevent individuals from accessing housing or services

We continuously review our processes to improve accessibility and customer experience.

Fair employment and equal opportunities

As an equal opportunities employer, we are committed to ensuring that employment decisions are based solely on merit, qualifications, experience, and business needs. This includes:

• Fair recruitment practices
• Equal access to training and development
• Inclusive leadership
• Career progression opportunities for all employees
• A workplace culture where individuals feel valued and respected

Monitoring and continuous improvement

We regularly review our policies, procedures, and performance to ensure we continue to meet our equality, diversity, and inclusion objectives. By collecting feedback, engaging with stakeholders, and evaluating our services, we aim to identify opportunities for improvement and strengthen our commitment to creating inclusive communities.

Working together

Creating an inclusive environment is a shared responsibility. At RGS Properties, we are committed to listening, learning, and taking action to ensure our services, workplaces, and communities remain welcoming, respectful, and accessible to everyone. Together, we can build stronger communities and create housing opportunities that work for all.

Contact us

If you would like to learn more about our Equality, Diversity and Inclusion commitments, or require information in an alternative format, please contact us.

• RG SERVICES PROPERTY LTD, 167-169 Great Portland Street, London W1W 5PF
• Telephone: +44 7400 054023
• Email: info@rgsproperties.co.uk

We welcome feedback and suggestions that help us improve our services and create a more inclusive organisation.