Policies & documents
Social housing policies & corporate documents
RGS Properties is committed to delivering safe, high-quality, and professionally managed social housing services. We recognise our responsibility to residents, local authorities, housing partners, landlords, employees, and the wider community.
Our commitment to excellence
Governing our social housing services
Our policies and corporate documents ensure that we operate with integrity, transparency, accountability, and compliance with relevant legislation and regulatory standards. Below is an index of the key policies that govern our social housing services.
Access Policy
Ensuring fair and equal access to housing for all individuals and families.
View PDF (225 KB)Aids and Adaptations Policy
Supporting residents with adaptations to meet their specific needs.
View PDF (215 KB)Complaints Policy
Listening to feedback and using complaints as an opportunity to improve our services.
View PDF (298 KB)Customer Inclusion and Support Policy
Ensuring all customers receive inclusive support and services.
View PDF (295 KB)Customer Income and Arrears Policy
Managing customer income and addressing arrears with compassion and effectiveness.
View PDF (243 KB)Cyclical & Planned Maintenance Policy
Ensuring properties are maintained through regular planned maintenance schedules.
View PDF (286 KB)Domestic Abuse Policy
Supporting those affected by domestic abuse and ensuring everyone has the right to live free from fear.
View PDF (297 KB)Equity, Diversity and Inclusion (EDI) Policy
Creating an inclusive environment where everyone is treated with dignity, fairness, and respect.
View PDF (288 KB)Good Neighbourhood Management Policy
Promoting positive community relations and good neighbourly conduct.
View PDF (242 KB)Rent Charging Policy
Ensuring fair and transparent rent charging practices for all residents.
View PDF (229 KB)Safeguarding Policy
Protecting vulnerable adults and children who may be at risk of abuse, neglect, exploitation, or harm.
View PDF (223 KB)Tenancy Management Policy
Managing tenancies effectively to ensure positive outcomes for residents and landlords.
View PDF (230 KB)Unacceptable Behaviour Policy
Addressing unacceptable behaviour to maintain safe and respectful communities.
View PDF (200 KB)Request policy documents
For information regarding any of these policies, or to request copies in an alternative format, please contact us at info@rgsproperties.co.uk.