Safeguarding and domestic abuse

What should I do in an emergency?

If you or someone else is in immediate danger, always call 999. Situations involving violence, assault, threats, stalking, harassment, or criminal activity should be reported immediately to the emergency services.

Calling 999 when you cannot speak

• Call 999 and remain on the line.
• Cough, tap the handset, or make a noise to alert the operator.
• If calling from a mobile phone, listen carefully and press 55 when prompted as part of the Silent Solution system.
• If calling from a landline and you cannot speak, staying on the line may help the operator identify that you require assistance.

What should I do if I feel unsafe?

If you are experiencing domestic abuse, harassment, coercive behaviour, exploitation, or any form of abuse within your home or accommodation, please contact us as soon as it is safe to do so.

Contact RGS Properties:

• Telephone: +44 7400 054023
• Email: guests@rgsproperties.co.uk
• Website: rgsproperties.co.uk

Our team will:

• Treat your concerns confidentially
• Listen without judgement
• Provide practical support and guidance
• Discuss available housing options
• Signpost you to specialist support organisations
• Work with relevant agencies where necessary to safeguard you and others

Your safety is our priority. We will never share information with an alleged perpetrator without your consent unless required by law or where there is an immediate safeguarding risk.

How we can help

When you contact us, an appropriate member of our team will discuss your concerns privately and confidentially. We will work alongside you throughout the process and ensure you remain informed and supported.

• Develop a safeguarding action plan with you
• Help you access specialist support services
• Liaise with local authorities, police, social services, or support agencies
• Review housing options and emergency accommodation where appropriate
• Assist in securing your property if remaining in the home is the safest option
• Take tenancy enforcement action where tenancy breaches or criminal behaviour have occurred

Concerned about someone else?

If you believe a neighbour, tenant, guest, family member, child, vulnerable adult, or member of the community may be at risk, please report your concerns.

You do not need proof to raise a safeguarding concern. If something does not feel right, it is always better to report it. All reports will be handled sensitively and appropriately.

Examples of concerns may include:

• Domestic abuse
• Child neglect or abuse
• Elder abuse
• Financial exploitation
• Modern slavery
• Human trafficking
• Self-neglect
• Harassment or intimidation
• Hate incidents or hate crime
• Vulnerable adults being taken advantage of

Understanding domestic abuse

Domestic abuse is any incident or pattern of incidents involving controlling, coercive, threatening, degrading, violent, or abusive behaviour. Abuse is never acceptable and is never the fault of the victim.

Types of abuse include:

• Physical abuse
• Sexual abuse
• Psychological or emotional abuse
• Coercive and controlling behaviour
• Financial or economic abuse
• Verbal abuse
• Digital abuse

Other forms of abuse include:

• Child abuse
• Elder abuse
• Modern slavery
• Discriminatory abuse
• Organisational abuse
• Neglect and acts of omission
• Self-neglect

Organisations that can help

The following organisations provide specialist advice, support, and information:

• National Domestic Abuse Helpline — 24-hour confidential support for domestic abuse victims
• Women's Aid — support, advice, and refuge services for women and children
• Refuge — specialist support for survivors of domestic abuse
• Respect — support for perpetrators seeking to change abusive behaviour and advice for families
• Men's Advice Line — confidential support for male victims of domestic abuse
• ManKind Initiative — support and guidance for male domestic abuse victims
• Galop — support for LGBTQ+ individuals experiencing abuse or violence
• Karma Nirvana — support for victims of honour-based abuse and forced marriage
• Southall Black Sisters — advocacy and support for Black and minority ethnic women
• Samaritans — 24-hour emotional support for anyone in distress
• Mind — mental health information and support
• NHS — medical support, health advice, and safeguarding services

For immediate danger, always call 999. For non-emergency concerns, call 101.

Our commitment

We believe everyone deserves to feel safe in their home and community. We are committed to:

• Protecting vulnerable adults and children
• Promoting safe communities
• Responding promptly to safeguarding concerns
• Working collaboratively with specialist agencies
• Supporting victims of abuse and exploitation
• Maintaining confidentiality wherever possible
• Taking appropriate action where tenancy breaches, criminal behaviour, or safeguarding risks are identified

RG SERVICES PROPERTY LTD, 167-169 Great Portland Street, London W1W 5PF. Company registration number 16848920. If you have concerns about your safety or the wellbeing of someone else, please contact us as soon as possible.